Recently there was a round of feedback exchange at the workplace that opened up a safe space for engineers to freely share their unfiltered thoughts.
Needless to say, it wasn't all roses and confetti. Some of them were quite brutal 💀💥.
Constructive feedback can be difficult to accept, and if you’re like me, the process can sometimes be downright painful. Yet ironically, if we take things objectively and professionally, it is one of the best means of self-improvement and personal development. If we can master the art of receiving constructive feedback, we can unlock a superpower: keys to a whole world of improvement possibilities and mature as a person. And in roles such as managerial positions - and even parenting - it’s an important component of our core responsibilities, so it’s worth putting in the effort to get better at it.
Based on my learnings and experience so far, here’s sharing 7 strategies I've tried to adopt to get better at handling constructive feedback. Hope you find them useful!
1. Adopt a Growth Mindset
Receiving feedback is like skill: it needs to be trained and developed. Just like talent, some of us might be terrible at it, and others might be great at it. But here’s the great news: Unlike some circumstantial situation like being born in Krypton, born to billionaire panrets or being bitten by a radioactive spider, this is one superpower than everyone can practice and develop. Just because we struggle at the discomfort doesn't mean we are locked into this state forever.
Look at ourselves as a work in progress. As we take active steps to incorporating feedback towards improving ourselves, we can begin to listen to feedback as referring to the “old version" of me, and open up possibilities of incorporating them and learning from it.
2. Be humble
When we hear tough feedback, there's always a temptation to be defensive, justify ourselves, blame others, or criticise the criticism itself.
Why do we do this?
Change - even if it's positive or constructive - is uncomfortable. By giving excuses & diverting the blame to others, it makes us feel good and stay in our comfort zone.
In his book, Ego is the Enemy, author Ryan Holiday writes: “just one thing keeps ego around—comfort. Pursuing great work is often terrifying. Ego soothes that fear. It’s a salve to that insecurity.”
True sincere growth cannot take place as long as Ego is in the way. Put ego aside, and be humble. Recognize that we are flawed and will always have room to improve.
3. Perspective: they are Criticizing your work, not you (as a person)
When Prophet Muhammad ﷺ was on his mission of teaching Islam to the People, he faced immense criticism, hatred and opposition which caused him immense sadness. How could these people - my own beloved brethren and clansmen, used to love me dearly - be so mean to me?
Knowing this pain he ﷺ is going through, Allah reveals this verse to comfort and remind him:
قَدْ نَعْلَمُ إِنَّهُ لَيَحْزُنُكَ الَّذِي يَقُولُونَ فَإِنَّهُمْ لَا يُكَذِّبُونَكَ وَلَٰكِنَّ الظَّالِمِينَ بِآيَاتِ اللَّهِ يَجْحَدُونَ
“We know indeed the grief which their words cause you (O Muhammad ﷺ ): it is not you that they deny, but it is the Verses (the Quran) of Allah that the oppressors deny.” (Surah Al-Anaam, 6:33)
Lesson to the Prophet ﷺ, and a lesson for us: When they criticize, don't take it personally. Consider these words as a critique against your WORK, not a critique against YOU as a person.
4. Procrastinate thy emotional response - during the moment we listen to tough feedback, emotions are running high, and it can be tempting to impulsively react with a shotgun response in the heat of moment. We need to train ourselves to Hold off our kneejerk reactions. Prophet Muhammad ﷺ said
إِنَّمَا الصَّبْرُ عِنْدَ الصَّدْمَةِ الْأُولَى
“Verily, patience is at the first strike.” (Al-Bukhari, Muslim)
If we can remain calm in the heat of the moment, we have the benefit of clear thinking and a rational mind, for us to…
5. “Consider Feedback as a gift” 🎁 - or rather, the bitter medicine or intense workout we need: short term pain for a long term gain.
6. “Don't get mad, get Get curious” - a tip I heard in a podcast conversation: try to divert your emotional energy from anger to curiosity. Seek to genuinely understand: What did they mean by that feedback? What did they see? Can my words or actions be misunderstood or interpreted differently? Curiosity diverts our efforts into problem solving mode instead of defensive mode.
In practice, what I also try to do is meet up with my mentors or trusted advisors, share the feedback to them and ask them about their thoughts and how I can implement this or learn from it. Talking about it puts a distance from over-personalising, and sets us up to be more objective to adopt the lessons from the experience.
7. Matter of perspective: Recognize Limitations - everyone is human. When people give feedback, it's only based on the limited windows of interaction they have with you, and sometimes only in that context. They observe you through their values, their own personal expectations, experiences, levels of competency, subconsciously benchmarking yourself to others they've worked with. And that is why, sometimes feedback can contradict each other: these are subjective experiences by different people at sometimes entirely different contexts.
What we want to have is the maturity to see through the noise, remove the emotion, be objective, and pick out the gems that will help us improve.
And those are my 7 strategies. Did you find them helpful? Any other useful tips?
Share them down in the comments below!